Privacy Policy
Last updated:
Overview
This policy explains how EbooksLaunch (“we,” “us,” “our”) collects, uses, and protects information and files you provide when using ebookslaunch.com and our services.
Information We Collect
- Contact details: Name, email, and messages you send us (e.g., intake form, support).
- Project files: Manuscripts, images, cover art, metadata, and instructions you provide.
- Payment info: Processed by third parties (e.g., PayPal). We receive transaction confirmations, not full card details.
- Basic usage data: Non-identifying logs (IP, user agent) for security and performance; minimal cookies for essential functionality.
How We Use Information
- Provide services (formatting, accessibility audits, deliverables).
- Communicate about your order, timelines, revisions, and support.
- Improve quality and reliability of our services.
- Comply with legal obligations and enforce our Terms.
Sharing & Disclosure
- Vendors: We may use trusted vendors (e.g., email, file transfer, payment processors) to operate our services.
- Legal: We may disclose information to comply with law or protect our rights, users, or the public.
- We do not sell your personal information.
We also do not share, rent, or give out customer email addresses or contact details to any third parties for marketing or promotional purposes. Emails you send us are used strictly for project communication and service delivery.
Data Security
We take reasonable measures to protect information in transit and at rest. No online service can guarantee absolute security.
Retention
Project files are generally retained through delivery and for a reasonable period (e.g., up to 24 months) for support and record-keeping, unless you request deletion sooner and applicable law allows.
Your Choices & Rights
- Access, update, delete: Email support@ebookslaunch.com to request access, correction, or deletion of your personal data and files.
- Marketing: If we send optional updates, you can unsubscribe at any time.
- Regional rights: If you are in a jurisdiction with specific rights (e.g., GDPR/CCPA), contact us and we will honor applicable requests.
Cookies
We use essential cookies needed for site operation and basic preferences. If we add analytics or additional cookies later, we will update this policy.
Children
Our services are not directed to children under 13. If we learn we have collected such data, we will delete it.
Changes
We may update this policy. Material changes will be posted here with a new “Last updated” date.
Contact
Email support@ebookslaunch.com with privacy questions or requests.